Frequently Asked Questions

What products does Trading Cardz sell?

Trading Cardz offers trading cards, sealed TCG products, collectible cards, and related products for collectors, players, and TCG enthusiasts.

Are your products authentic?

We aim to provide genuine trading card products from established games and manufacturers. Product details are provided on each listing to help customers make informed purchasing decisions.

How long does shipping take?

Domestic orders generally arrive within 7–10 business days after dispatch. International orders generally arrive within 11–15 business days after dispatch.

Will I receive tracking information?

When tracking is available, tracking details will be provided after your order has been shipped. Please allow some time for the carrier to scan and update the tracking information.

Can I return my order?

Eligible unopened and unused items may be returned according to our Return & Refund Policy. Due to the collectible nature of TCG products, opened products may not be eligible for return unless they arrive damaged, defective, or incorrect.

What if I receive a damaged or incorrect item?

Please contact us within 7 days of delivery and provide your order number along with clear photos of the item and packaging. We will review the issue and assist with an appropriate resolution.

Can I cancel my order?

Please contact us as soon as possible if you need to cancel an order. Cancellation requests can only be accommodated if the order has not already been processed or shipped.

Can I change my shipping address?

Contact us immediately if you need to change your shipping address. We can only update the address if your order has not yet been processed or shipped.

Do you ship internationally?

Yes, international shipping may be available depending on the destination. Available shipping options and costs will be shown at checkout.

Are customs fees included?

International customers may be responsible for customs duties, taxes, or import fees imposed by their local authorities. These charges are generally not included in the product or shipping price.

What payment methods do you accept?

Available payment methods are displayed at checkout. Payment options may vary depending on your location and the payment provider.

How can I contact Trading Cardz?

If you have any questions about products, orders, shipping, returns, or anything else, please contact us through the contact information provided on our website. Our team will be happy to assist you.