At Trading Cardz, we want you to be satisfied with your purchase. If you receive an incorrect, damaged, or defective item, please contact us so we can review the issue and assist you.
Returns
Eligible items may be returned within 30 days of delivery. Items must be unused, unopened, and in their original condition and packaging to qualify for a return.
Due to the collectible nature of trading card products, opened booster packs, booster boxes, bundles, and other sealed TCG products are generally not eligible for return unless they arrive damaged, defective, or incorrect.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery. Include your order number and clear photographs of the product and its packaging.
After reviewing the issue, we may offer a replacement or refund as appropriate.
Refunds
Once your return or refund has been approved, the refund will be issued to your original payment method. Please allow 2–7 business days for the refund to appear, depending on your payment provider.
If a purchased item becomes unavailable and we cannot fulfill your order, we may offer a suitable replacement or issue a refund for the unavailable item.
Non-Returnable Items
Opened or used trading card products, items damaged after delivery due to customer handling, and products without their original packaging may not be eligible for a return or refund.
Return Shipping
If the return is due to an incorrect, damaged, or defective item received from Trading Cardz, we will cover reasonable return shipping costs where applicable.
For other approved returns, the customer may be responsible for return shipping costs.
Please contact us before sending any product back. Unauthorized returns may not be accepted.
Contact Information
If you have any questions regarding this Return & Refund Policy, please contact us:
Trading Cardz
3599 W County Rd 2006
Bunnell, FL 32110
United States
Email: support@tradingcardz.shop
